Accessibility

The port of Dover has three terminal buildings. Facilities include currency services, toilets, cash point, vending machines and free Wi-Fi access, as well as food and drink outlets. 

Unisex, disabled rest room facilities are available in various locations throughout the Ferry Terminal. Wheelchair-friendly ramps are also fitted on all split-level buildings and walkways.

Induction loops to amplify announcements or conversations for passengers wearing hearing aids are available within the main passenger buildings.

All our Dover to Calais ferries are accessible for manual and electric wheelchair users and there are lifts available to all passenger decks, so passengers with limited mobility can move freely throughout the ship during the crossing*. Anyone requiring the use of a wheelchair on board can request this at check-in.

For any passengers with a visual impairment, if required our staff on-board will be happy to provide an orientation tour or accompany passengers to different areas of the ship. If you or someone you are travelling with has a hearing impairment, please make yourself known to the staff at reception on-board. This will allow our staff to ensure you receive all important announcements made in your preferred format.

We will endeavour to accommodate any special requirements, such as parking near a lift or a mobility bus for foot passengers, as well as any other special requirements to make your journey an enjoyable experience. Please inform us when making your booking if you or your passengers require any special assistance and we can make the necessary arrangements for you.

Disabled toilets can be found on all decks of the ships, please visit our ships pages via the links below for individual deck plans.

P&O Liberté

P&O Pioneer 

Spirit of France

P&O Ferries are proud to launch two changing places facilities on our newest vessels on the Dover and Calais route. The P&O Pioneer and the P&O Liberté are the first in our fleet to have a formally accredited Changing Places on board. 

Changing Places toilets are larger accessible toilets supporting children and adults with profound and multiple disabilities, with equipment such as hoists, curtains, adult-sized changing benches, and space for carers.

Located on Deck 8 opposite reception, the facility is available on all of our Pioneer and Liberté sailings with emergency assistance at all times.

If you or a member of your group are travelling with a registered assistance dog, including guide dogs, please ensure you notify us at the time of booking.

You must ensure that your dog complies with the Pet Travel Scheme, in order to travel. Find out more about travelling with a pet, or read the government's advice.

All assistance dogs should be wearing their working jackets or lead slips, so that they are easily identifiable as an assistance dog. 

All assistance dogs are permitted to travel within the passenger areas on board, including restaurants and bars, so rest assured you can enjoy all our facilities on board.

At P&O Ferries we want to deliver a stress-free and enjoyable journey. We are committed to providing assistance, where possible, to make our services accessible and easy to use.

You can place a booking via our website or by calling our contact center team on: 01304 44 88 88.

To enable us to make the necessary arrangements and confirm to our customers that we are able to provide the assistance needed, we request that we are notified 48 hours prior to departure, to ensure we have the right help and equipment ready when you get on our ferries to France. If special assistance is not pre booked, we will do our best to accommodate passenger needs however this is not guaranteed. For reservations made through a third party, assistance should be communicated and this will be passed over to us.

Special assistance can be selected when making your booking via our website, by using the drop down menu on the passenger page in our fare finder.

Book your sailing to France here.

At P&O Ferries we want to deliver a stress-free and enjoyable journey. We are committed to providing assistance, where possible, to make our services accessible and easy to use.

Download our Quality Standards Accessible Travel policy for more information on accessibility throughout our routes, using the link below.

Download our Quality Standards document.

If you, or someone you are caring for has a disability that may not be immediately apparent, the Sunflower Lanyard acts as a discreet sign for staff that additional support or assistance may be required.

The use of the lanyard is voluntary and details of the disability are not needed. If you need special assistance, this should still be highlighted to us during the booking process.

We are proud to be the first within the ferry sector to launch this scheme, and the lanyards are now available on all of our routes. We are hoping this will encourage other providers to follow suit and help support their customers. We are passionate about our customer’s experience and providing inclusive transport, we understand travel and unfamiliar surroundings can present challenges for some of our customers.

If you wish to request a lanyard before travel, you can contact us by email on travelassistance@poferries.com. A lanyard will then be posted to you within 7 days.

Additionally you have the option of collecting a lanyard on your day of travel, this can be requested when you check in for your sailing or from our reception desk on board.